Returns are acceptable with
replacement of the products or reversal of full amount paid by the customer
with 3 days of receipt of the product. However, returns are limited to
following cases:
1. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is
received in damaged condition immediately notify our Customer Care team at 9810159744 or sale@ashramfresh.com, we will refund, or send a
replacement product, depending on your preference after necessary verification.
The contents of your shipment and the original packing must be returned along with damaged or defective products.
2. In case of different product
dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer
Care team at 9810159744 or sales@ashramfresh.com. We will refund, or
send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
CANCELLATION Cancellations are allowed without any question asked. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9810159744 or sales@ashramfresh.com to assist you in cancellation of the order.
REFUND We
will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
*Medtime reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website. *In case of a technical glitch while placing the order, Medtime reserves all rights in its sole discretion to cancel or reject an order. *Medtime deserves all rights to reject any orders placed without assigning any reason.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
601-A:AnsalSumedha Building
RDC- Rajnagar, Ghazibad-201002
Email : sales@ashramfresh.com
Phone
: 9810159744